Privacy Policy

Privacy Policy

Effective Date: 1st January 2020

Your privacy is important to us. This Privacy Policy explains how Terapay Bank (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our banking platform.

1. Information We Collect

We collect information to provide you with safe, efficient, and personalized services, including:

• Personal Information: Name, email, phone number, date of birth, and government-issued ID for verification.

• Financial Information: Bank account details, transaction history, and payment information.

• Technical Information: IP address, device type, browser type, and app usage data.

• Communications: Any messages or support inquiries you send to us.

2. How We Use Your Information

We use your information to:

• Provide and improve our banking services.

• Process deposits, withdrawals, fund transfers, and bill payments.

• Verify your identity and prevent fraud.

• Communicate with you about your account or transactions.

• Comply with legal obligations and regulations.

3. How We Share Your Information

We value your privacy and do not sell your personal information. We may share your data:

• With trusted service providers to perform essential functions.

• To comply with legal requirements, prevent fraud, or protect our rights.

• In connection with a business transfer, merger, or acquisition.

4. Security of Your Information

We implement advanced security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, or disclosure.

5. Your Rights

Depending on your location, you may have the right to:

• Access and update your personal information.

• Request deletion of your personal information.

• Opt-out of certain communications.

To exercise these rights, please contact us at [support email/contact form].

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can manage your cookie preferences in your browser settings.

7. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” will indicate the most recent update. Continued use of our services constitutes acceptance of the updated policy.

9. Contact Us

For questions about this Privacy Policy or your data, contact us at:
Email: info@terapaybank.com